Hi there, we apologize for any inconvenience you may have experienced with our warranty replacement product. We take all feedback seriously and would like to make things right for you. Our screen protectors are made with high-quality materials and we stand by their durability. We understand your frustration with the shipping costs and we are constantly working to find more cost-effective options for our customers. We are sorry to hear that you did not receive a response to your email. Our customer service team is here to assist you and we would be happy to help resolve this issue for you. Thank you for your feedback and we hope to have the opportunity to make things right for you.