File A Claim

First, determine whether the damage is limited to the screen protector or if the actual device screen is also affected. Carefully inspect the screen to check for any cracks or issues beneath the protector. If only the screen protector is damaged, do not remove it right away. Instead, leave the broken protector in place to prevent further harm to the device.

Next, order a replacement screen protector. Once the new one arrives, remove the damaged protector and carefully install the replacement according to the instructions provided. Keeping the broken protector on until the replacement is ready helps maintain some level of protection for your device.

However, if the device screen itself is also damaged and you purchased a screen protector that comes with a screen repair guarantee, you may be eligible to file a claim. To begin the claim process, download the instaProtek app from the appropriate app store—either the Apple Store or Google Play Store, depending on your device.

Click on the corresponding store to download and file a claim:

After downloading the app, follow the on-screen instructions to register your product. This registration is necessary to validate your warranty and file a screen repair claim. Be sure to have any relevant purchase details or documentation ready during this process.