Guarantee

Simple offers a limited lifetime replacement warranty on all its products. This warranty is part of the company’s commitment to quality and customer satisfaction. Each Simple product is thoroughly tested to ensure it meets the required limits for the digital device it is intended to accompany. These limits are in place to provide reasonable protection against harmful interference during residential use and to ensure safe and proper functionality.

It is important that each product is used only as intended—that is, with the specific digital device(s) it was designed for. The limited lifetime guarantee remains valid only if the product is used in accordance with its intended purpose. Using the product outside of these guidelines may result in the warranty being voided. However, if the product becomes damaged through normal use, you may be eligible to claim a replacement under this guarantee.

To begin the claim process, you must first download the instaProtek app from either the Apple App Store or the Google Play Store, depending on your device.

Click on the corresponding store to download and register your product:

The app is essential for accessing the warranty benefits and managing any replacement claims. Once the app is installed, follow the prompts provided within the app to begin registering your product.

Registering your product is a critical step in validating your warranty coverage. During registration, you may be asked to provide specific purchase information or documentation, such as a receipt or order number. Having this information ready will help ensure a smooth and efficient process when submitting a claim.

Please note that any modifications or alterations made to the product after purchase may void the warranty. It is essential to keep the product in its original condition to maintain eligibility for the lifetime replacement guarantee.