1: Click the corresponding device manufacturer store to download the instaProtek app.

Apple Store

Google Play Store

2: Once downloaded, follow the steps to register your product.

Warranty replacements can be purchased directly from the Simple website.

Click Here to Order

At Simple, we’ve partnered with instaProtek, a trusted Product Guarantee and Warranty Management provider that helps streamline these warranty requests for our customers. Through the easy-to-use instaProtek app, customers can quickly register their products and request replacements when needed. In addition to handling standard warranty claims, instaProtek also facilitates our screen repair guarantee, reimbursing customers up to $200 to help cover the cost of repairing their cell phone or device. This partnership ensures a hassle-free experience and added peace of mind for every purchase. Warranty Replacements made Simple.

1. Verify whether the damage is limited to the screen protector or if the actual device screen is also broken.
   
2. If the damage is limited to the screen protector, please leave the broken protector on the device and
   Order a Replacement Here
   
3. Remove and install the replacement once received.
   
4. If the device screen is also damaged and you purchased a protector that includes a screen repair guarantee,
   File a Claim Here

For all Simple products purchased at retail locations, please contact your original location of purchase for their refund information. Proof of purchase may be required.

We do not offer refunds for items purchased at retail locations—only for purchases made on our site. For retail purchases, please return the item to the original retailer.

Purchases from mysimple.us are eligible for a full refund within 30 days of the original purchase date. Returned items must be undamaged and accompanied by a receipt. Refunds exclude shipping and handling fees. For help with a return, please contact Customer Support.