FAQs

How do I register my guarantee?
Download the instaProtek app from the Google Play Store or the App Store. Register your guarantee using the instaProtek app within thirty (30) days of purchase. Failure to do so may void the guarantee.
Is this guarantee transferable?
Unfortunately, the limited guarantee is nontransferable. It only applies to the original purchaser and their device.
How long will the warranty be effective?
The limited guarantee will be effective for one (1) year, beginning with the original purchase date. This period shall be defined in or on your original product packaging or purchase receipt.
What are the guarantee payments for Simple products?
  • $200 product guarantee for Simple Liquid Glass Vials
  • $250 product guarantee for Simple Liquid Glass Wipes
Is the damaged screen protector covered for replacement?
The Simple Liquid Glass Wipes guarantee covers product defects such as adhesive issues, deformities, and discoloration on your screen with the Simple Liquid Glass Nano-coating solution. The defective product/s will be replaced absolutely free of charge. Call support at 949-591-8682.
How will I know if I am eligible to file a claim?
Ensure that you have already registered your device and you are still within one 1 year of your limited guarantee.

File a Claim

HOW DO I FILE A CLAIM?

Note:You can only file a claim for a broken or damaged screen.



Step 1:

Call InstaProtek support at (888) 908-2078.
(Products must be registered within 30 days of purchase and have proof of purchase)

Step 2:

Bring your device to a repair store and initially pay for the repair cost.

Step 3:

In submitting your repair receipt, follow the claim process outlined by the Instaprotek support staff.

Step 4:

Once your repair receipt is validated, you will receive a confirmation email.

Step 5:

You will be reimbursed for the repair cost.

Installation

SIMPLE LIQUID GLASS VIALS INSTALLATION

Simple Liquid Glass Vials provide an invisible, sapphire-hard liquid screen coating on your devices to make them resistant to scratches, smudges, and minor impacts. Follow these steps to apply the Simple Liquid Glass solution on your device.



Step 1:

Simple Liquid Glass Vials provide an invisible, sapphire-hard liquid screen coating on your devices to make them resistant to scratches.

Step 2:

Spread the solution on your device’s screen evenly using the microfiber cloth enclosed in the box. Let the solution dry for three minutes.

Step 3:

Take out Simple Liquid Glass Vials from the box, and then tear the tip of the vial, then pour the solution onto your device’s screen.

Step 4:

Lastly, let your device cure for another 24 hours to ensure that your device is ready for use.

Guarantee

Simple Liquid Glass Vials Guarantee

The Simple Liquid Glass Vials guarantee covers product defects such as adhesive issues, deformities, and discoloration on your screen with the Simple Liquid Glass Nano-coating solution. The defective product/s will be replaced absolutely free of charge. Call support at 949-591-8682.

Is the damaged screen protector covered for replacement?

The Simple Liquid Glass Vials guarantee covers product defects such as adhesive issues, deformities, and discoloration on your screen with the Simple Liquid Glass Nano-coating solution. The defective product/s will be replaced absolutely free of charge. Call support at 949-591-8682.